ERP / CRM

Addressing the demand of Customer Relationship

All customers hold a certain degree of expectation towards your company. It is necessary for the company to keep the customers engaged and satisfied to retain and manage good customer relationships. Traditionally enterprises hired customer relationship managers to interact with their customers. However, human activity leads to inconsistencies in delivering to the customers’ expectations. Today customer relationship management software is used to deliver consistent quality of services across various avenues of engagement.

XCEL Corp’s CRM solutions are used for managing customer relations ranging from commerce, marketing, sales, and service to configuration, pricing and quotes. As your complete CRM Solutions provider, the solutions we offer could be used in separate modules or can be integrated as a whole deliver what your enterprise requires. Through highly market centric CRM application development, the solutions we offer enable you to perform various tasks including

  • Streamlining your sales process
  • Automation of customer service
  • Track and prioritize potential leads
  • Better organized marketing
  • Managing business contacts
  • Utilize and share customer profiles with co-workers

Taking Stock of Enterprise Resources

While CRM solutions enable you to improve your relationship with your customer, ERP solutions help you manage the various resource areas within your enterprise with better efficiency. ERP Solutions empower enterprises to make optimum use of the resources available to them. However, finding the right ERP to suit your enterprise is a difficult task. As ERP Solution Providers, professionals at XCEL Corp will enlighten you about the right ERP software your enterprise needs. From small businesses to large multinational corporations, XCEL Corp’s ERP solutions have brought increased efficiency, improved turnaround times and better management of resources.

ERP Solutions developed by us enable enterprises to carry out various tasks including

  • Distribution Process Management
  • Knowledge base servicing
  • Manage supply chain
  • Automation of employee life-cycle
  • Payroll management
  • Improve project planning
  • Better accuracy of financial data